Reno Auto Repair

Great staff! Personable and easy to relate to (Paul and Gio?) in the front are great. With recent problem, appreciated being to able to talk to mechanic about problem/fix, and actually see the broken/disfunctional part. They seem to always deliver in the clutch! Thanks Guys!

Very friendly and helpful. I only went in for a smog and an oil change but I left confident that my vehicle had actually been checked and was safe. They also provided information on what services would be needed in the near future.

Very friendly, quick and a much better price than the dealer

Great service, friendly staff. AAA referred me to them because my car needed to be towed. I relied on AAA and I'm glad that I did! Nice waiting area with fruit, coffee and tea available. Chairs and TV, too. Clean and fair pricing.

Excellent

Very nice clean repair shop. I like that I get pictures texted to me so I’m in the loop instead of just wondering what’s going on. I like that they use quality parts from Napa parts that meet the factory standards if not better then factory parts. One more thing the truck was done on time and less then what I was quoted.

Been here twice for smog and service... excellent both times.

Thank you for your timely and professional service.

Always 1st class service. Thank you Ricky

…Not my first business dealings with Pro 1, nor will it be my last… The sister of a friend of my wife has a Ford Windstar that would NOT pass smog. A mechanic somewhere had replaced the catalytic converter & the vehicle still would not pass smog. I highly dislike a shop that takes advantage of an elderly woman (76). I represented Joyce in her endeavor to have her vehicle properly repaired & pass a smog inspection. Brought the vehicle to your shop on Saturday. On Monday morning I was greeted by Paul Seivers. Told him of Joyce's dilemma. Later that morning Paul called and stated that the engine had an intake leak & the repair would be ‘around $1,000. Later that afternoon, Paul called and said that the vehicle would be ready in about 30 minutes. My daughter & I drove to your shop & settled the bill. I was told that in order to reset the vehicle’s computer, the vehicle would need to be driven 50-100 miles. The following day I drove the vehicle to Fallon. I returned to your shop for the smog check. $24.95 later, the vehicle passed smog. As an aircraft mechanic and inspector and later as a retired FAA Aviation Safety Inspector, I especially appreciated Mr. Seivers’ open and honest communication. As your “Front Line Representative,” he’s an excellent employee. He treated me, and all who entered your business, with courtesy and respect. Semper Fi Paul. Thank you Mr. Stebbins. Please thank your mechanics. Jack Roche FAA Aviation Safety Inspector (Retired)