I brought my 2006 Chevy Avalanche to Pro1 and I was sure it needed a new fuel pump. As I turned the key to start the truck it made a loud, whining sound from the gas tank area. After the technician diagnosed things he called me to talk. The check engine light and error codes told him the truck needed a new master air flow sensor and thermostat. He didn't think the fuel pump needed to be done since the noise was not persistent. Well, repairs were made and I have been driving the truck for over a week with no issues. Time will tell regarding the fuel pump, but I really appreciate the technicians not just doing what I thought needed doing. Chaining the pump would have been a nice amount of additional labor cost added to the bill, but they didn't do that. I feel like they treated me like they would treat family, and I really appreciate that.
Tim this is exactly why we do not do estimates over the phone. We want to see the vehicle and confirm the issue before an estimate is given. Estimates we give are very close if not exactly the amount you can expect when the job is finished. Thank you! Yes we try to treat everyone as we would like to be treated and to feel comfortable about talking to us about your concern.
- Pro 1 Automotive