I just picked up my 2010 GMC 2500 and had a very large bill to pay - I am extremely glad I brought my truck to Pro 1. This was a massive electrical/communication/module failure problem and Pro 1 kept me informed through parts delays they had nothing to do with, extremely tedious diagnostic steps, and costs as the project went on. Bryan - my tech - was diligent and thoroughly researched issues as they developed. He met with me personally to walk through the process and explain what I should expect. He is an amazingly experienced tech who is humble enough to ask other experts for counsel in order to protect his customer and control costs. Thank you Bryan! Rachel and Paul at the front desk stayed in communication with me all along the way. Rachel was my main contact at initial check-in but they work as a team and both were so helpful. Thank you Rachel and Paul! I have used Pro 1 for regular maintenance like oil changes and smog checks - after this positive experience dealing with such a complicated issue which could have easily ballooned into an even bigger mess, Pro 1 is my shop. I highly recommend this business!
Thank you Mike for being so understanding in the process. We believe keeping the customer involved with the process helps everyone stay on the same page. Please call anytime you have a question..
- Pro 1 Automotive