Reno Auto Repair

I have been going to Pro One Autamotive for years because I like Dustin in the shop. He is competent and honest. I have had many good experiences up to this point. I went in with my Diesel truck to drop it off for two weeks while on vacation. I told the front desk I would be gone one week. I spoke with Dustin about the injector related symptoms and said he would take care of it no problem. I then went on vacation and didn't get a call for 8 days. I called them to find out what was up and they couldn't tell me. Apparently Dustin left on vacation and someone else did diagnostics on it finding a million things wrong. I told them to have Dustin call me Monday. He did and apologized saying he would take care of it. We even discussed the cost of the 2 injectors that were bad as I expected. He said he would call back with a quote to do 2 or all 4 on that side. No one called back. I called days later to get quotes from the front desk $2700 for two injectors and $3600 for all 4. I said no way. 3600 would be all 8. The guy said my truck was very expensive to own and if I didn't like the price tuff and I could pay $360 to pick it up. So my truck is going to another shop that will take care of it from now on. You can walk in Ford parts and get 8 injectors for $1840. Wasted two weeks doing nothing but gambling with my money. Now the the service writer claims it was all a computer mistake and swears that even if I had agreed on the $3600 I wouldn't have been charged that much. Of course not!

Yes they are a 5 star shop but be forewarned, they are busy! I always take that as a good sign, if they werent good no one would want to go to them. But because they are such a good shop they have a wait list on just looking at your car. Its worth the wait. So to the actual review. My wife and I both have diesel vehicles. We bounced around a few shops and never really found a place we felt confident in. We happened on Pro1 based on a suggestion/recommendation from a family member, and we couldnt be happier. They have taken care of my Excursion that had been sitting for about 10 months. It runs perfectly and is so reliable I have no issues taking my kids in it. My wifes F250 has had new fuel injectors and now almost the complete front end is being redone. Pro1 has also fixed issues another shop claimed to, and has had zero issues prioritizing repairs based on my budget (ie. Dont drive it until this is done, this is ok to drive for a bit but will need to be done, and keep an eye on this eventually it will need to be fixed). They also were willing to hold onto my wifes truck until we could afford the repairs. No pressure or making us feel bad, just allowing us to make payments and having it ready to roll when we finally paid off the balance and were ready to take it home. If you can handle the wait to get into them, you likely will not regret it. Its a shop that has integrity and takes care of their customers. I can not recommend them enough.

Yes they are a 5 star shop but be forewarned, they are busy! I always take that as a good sign, if they werent good no one would want to go to them. But because they are such a good shop they have a wait list on just looking at your car. Its worth the wait. So to the actual review. My wife and I both have diesel vehicles. We bounced around a few shops and never really found a place we felt confident in. We happened on Pro1 based on a suggestion/recommendation from a family member, and we couldnt be happier. They have taken care of my Excursion that had been sitting for about 10 months. It runs perfectly and is so reliable I have no issues taking my kids in it. My wifes F250 has had new fuel injectors and now almost the complete front end is being redone. Pro1 has also fixed issues another shop claimed to, and has had zero issues prioritizing repairs based on my budget (ie. Dont drive it until this is done, this is ok to drive for a bit but will need to be done, and keep an eye on this eventually it will need to be fixed). They also were willing to hold onto my wifes truck until we could afford the repairs. No pressure or making us feel bad, just allowing us to make payments and having it ready to roll when we finally paid off the balance and were ready to take it home. If you can handle the wait to get into them, you likely will not regret it. Its a shop that has integrity and takes care of their customers. I can not recommend them enough.

Love these guys! My engine blew up and they were so helpful - from helping me get rid of the old vehicle to checking out the new vehicle, they've been amazing. Thank you guys so much!

Great service!

Had a really great experience! They are very knowledgeable and do great work. They are reasonable with prices. Will definitely recommend to others and continue to go there. Best place we have been to!

Great service!

This is a 2 part review. Part 1. My mom who is a senior citizen needed a complete tune-up. She called around was quoted between $400 and $600. Pro-1 was one of the $400 range quotes and said they hoped they could get to it before she left for Southern California. They got the car done the next day. They had all of the parts they replaced available for her inspection and discussed it with her in human language (not mechanic speak). Sounds reasonable right? Well the total came in at $360.00. Honest and reasonable is rare in this business and amazing when you can find it. Our hat is off to Bill the Operations Manager as it is the policy of Pro-1 to treat people like they would want someone to treat their own mothers if they came in. Part 2. As luck would have it one of my cars had a charging problem just a week or so later. The first thing that came to mind is that Pro-1 will be honest and has earned my business. They took their time, spent a lot of time diagnosing the issue as the car is full of computers and displays and did not immediately have the same issue I experienced. They only fixed what needed to be fixed even though I had complained about the air conditioner and had authorized a complete service on it was well. It turns out that the problem was the alternator its performance was affecting the A/C. They called me every day that they had my car and gave me an update. The price was reasonable and comes with a 3 year / 36,000 mile warranty on the repairs.

Great experience. Clean shop, Dustin was very detailed on explaining the repair process on my trailer wiring. Definitely recommend

Fast service, friendly & knowledgeable service advisors. I have been using "Pro-1 Automotive" to L.O.F. (Lube, Oil & Filter changes) on my cars & trucks for years! They also offer a service for a small fee, to do your NV Registration Renewal after performing your smog check! Very convenient!