Reno Auto Repair

Handicap parking was unavailable due to employees allowing customers to block the handicap spots with their vehicles, which in turn made it unsafe for me to even go inside to speak with an employee about services that were needed and I had to send someone else in on my behalf.

I was in town for a major weekend long event and late Friday morning, the power steering failed on my business truck. I called Pro-1 and they said "get it here and we'll do our best." They did! They had it repaired and ready to go by the end of business, SAME DAY! Nicest people, great team and awesome customer service. Thanks for saving my weekend.

They saved my day!! In a hurry to start work I locked my keys in my car and the very nice guys came and unlocked my doors. Overall, they have wonderful customer service.

Great service !

Great mechanic

Great service!

Yes they are a 5 star shop but be forewarned, they are busy! I always take that as a good sign, if they werent good no one would want to go to them. But because they are such a good shop they have a wait list on just looking at your car. Its worth the wait. So to the actual review. My wife and I both have diesel vehicles. We bounced around a few shops and never really found a place we felt confident in. We happened on Pro1 based on a suggestion/recommendation from a family member, and we couldnt be happier. They have taken care of my Excursion that had been sitting for about 10 months. It runs perfectly and is so reliable I have no issues taking my kids in it. My wifes F250 has had new fuel injectors and now almost the complete front end is being redone. Pro1 has also fixed issues another shop claimed to, and has had zero issues prioritizing repairs based on my budget (ie. Dont drive it until this is done, this is ok to drive for a bit but will need to be done, and keep an eye on this eventually it will need to be fixed). They also were willing to hold onto my wifes truck until we could afford the repairs. No pressure or making us feel bad, just allowing us to make payments and having it ready to roll when we finally paid off the balance and were ready to take it home. If you can handle the wait to get into them, you likely will not regret it. Its a shop that has integrity and takes care of their customers. I can not recommend them enough.

The guys at Pro One are all super. These guys really know their stuff. I have 3 vehicles and I would not trust anyone else with my cars. The name says it all...Pro One.

I have been going to Pro One Autamotive for years because I like Dustin in the shop. He is competent and honest. I have had many good experiences up to this point. I went in with my Diesel truck to drop it off for two weeks while on vacation. I told the front desk I would be gone one week. I spoke with Dustin about the injector related symptoms and said he would take care of it no problem. I then went on vacation and didn't get a call for 8 days. I called them to find out what was up and they couldn't tell me. Apparently Dustin left on vacation and someone else did diagnostics on it finding a million things wrong. I told them to have Dustin call me Monday. He did and apologized saying he would take care of it. We even discussed the cost of the 2 injectors that were bad as I expected. He said he would call back with a quote to do 2 or all 4 on that side. No one called back. I called days later to get quotes from the front desk $2700 for two injectors and $3600 for all 4. I said no way. 3600 would be all 8. The guy said my truck was very expensive to own and if I didn't like the price tuff and I could pay $360 to pick it up. So my truck is going to another shop that will take care of it from now on. You can walk in Ford parts and get 8 injectors for $1840. Wasted two weeks doing nothing but gambling with my money. Now the the service writer claims it was all a computer mistake and swears that even if I had agreed on the $3600 I wouldn't have been charged that much. Of course not!

Yes they are a 5 star shop but be forewarned, they are busy! I always take that as a good sign, if they werent good no one would want to go to them. But because they are such a good shop they have a wait list on just looking at your car. Its worth the wait. So to the actual review. My wife and I both have diesel vehicles. We bounced around a few shops and never really found a place we felt confident in. We happened on Pro1 based on a suggestion/recommendation from a family member, and we couldnt be happier. They have taken care of my Excursion that had been sitting for about 10 months. It runs perfectly and is so reliable I have no issues taking my kids in it. My wifes F250 has had new fuel injectors and now almost the complete front end is being redone. Pro1 has also fixed issues another shop claimed to, and has had zero issues prioritizing repairs based on my budget (ie. Dont drive it until this is done, this is ok to drive for a bit but will need to be done, and keep an eye on this eventually it will need to be fixed). They also were willing to hold onto my wifes truck until we could afford the repairs. No pressure or making us feel bad, just allowing us to make payments and having it ready to roll when we finally paid off the balance and were ready to take it home. If you can handle the wait to get into them, you likely will not regret it. Its a shop that has integrity and takes care of their customers. I can not recommend them enough.