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5

Let me start off by saying that I rarely use the internet and I am not a fan of apps or my phone. Pro 1 Automotive has impressed me so much that I have downloaded the Yelp app for the sole purpose of sharing my many positive experiences with this business. My Jeep is my baby. When I bought it 4 years ago it was running but needed extensive work on just about everything. I brought it straight into Pro 1 for repairs. I chose Pro 1 because I have had great experiences there with my previous vehicle (diesel truck). When I picked up my jeep from Pro 1 it was like new. I have been to many different auto repair shops in the reno/sparks area and have had my fair share of problems with just about all of them. I have yet to have a single problem or complaint with Pro 1. The quality of their work is outstanding and they always repair my Jeep right the first time. They have never tried to hit me with unnecessary repairs or fees. The staff is knowledgeable, skilled, and friendly. They even let me bring my dog in and give me a ride to work. All in all I cannot say enough good things about Pro 1 Automotive. They have earned my full trust and repeat business for everything from oil changes to major repairs. As other people have said in their reviews we are lucky to have such a great shop.

5

Stranded New Years Eve with 3 kids in a snow storm. Got my truck to them by 8am and was repaired by noon. I can't thank Fred enough for getting us home to celebrate with our family! Best service experience ever!

5

My car needed major repairs, clutch, cv boot. I had grown accustomed to the shake at 40. Took it in and it drives better than I ever remember, like new.

5

Reno is very lucky to have these guys. Their service is as good as any I've encountered in the automotive business - full marks for diligence, honesty, persistence, fair pricing and good humor! They handled my aging Volvo Turbo Wagon with care and attention and although the diagnosis took a few false turns, they stuck with it. The best!

1

My SUV broke down at the intersection right by this place. I literally pushed it into their establishment. They must have known this because they quoted me $325 for a DIAGNOSIS! I obviously said no and asked if I could leave my broke down vehicle parked there in the meantime. THE GUY SAID NO! One of the mechanics even stood there and did nothing but watch me as I pushed my SUV to the next parking lot. Some businesses would relish the opportunity to help a customer in despair. This is basically steroids for word-of-mouth advertising. Pro 1 Automotive does not feel this way. Anytime any conversation comes up regarding automotive repair businesses I will tell this story. DO NOT GO TO PRO 1 AUTOMOTIVE!!!!!

5

My coworker highly recommended Pro 1 so I thought I would try it out. I took my '99 Corvette into Champion Chevrolet for some transmission work and when I got it back the acutuater for the heater no longer worked. They gave me a quote for $3,000 for replacing who knows what for something that worked fine before I brought it in. I took it to Pro 1 and the problem was fixed for under $100. I've never been impressed with an auto shop before, but Pro 1 managed to do that. I recenlty made an appointment for repairs and unlike other auto shops that keep your car hostage for days or weeks, they looked at my vehicle the same day. Parts were overnighted so I didn't have to wait a week, and they called me as soon as the repairs were done so I had more time to bribe a coworker to give me a ride to the shop. Larry even did a follow up call to see if everything was done to my liking. I definitely will continue to patronize Pro 1...the only auto repair shop in Reno that won't make you leave feeling cheated and/or angry!

5

What can I say about this place...besides the great customer service friendly employees and timing. I needed a little work done on vehicle and hearing word of mouth I decided to give them a try. I arrived there before work dropped my car off and was taken care of so quickly they even gave me a ride to work when i worked just down the street. By the time I was off work my car was ready and the price was just right. I'm picky about my auto shops and this one tops my list a the best in reno.

2

Went in to get a simple radiator repair. They came back with an enormous repair cost and told me a lot of other stuff was wrong. When I pressed for specifics they fumbled and then gave me reasons that made no sense. Went to A1 radiator repair which cost us half the estimate here. Do not trust these people.

Mr. Watkins must be mistaken. We have no record of him or his vehicles at Pro1 Automotive.

- Pro 1 Automotive
5

The heat in my wife's Honda went out. Pro One diagnosed the problem and fixed it all in the same day! They charged a fair price and were very transparent about the process. I will be going back to Pro One in the future for my automotive needs.

2

Terrible. Awful. Horrible. Thieves. I took my car in for what should have been a simple alternator replacement. I was charged $230 before they even tested the alternator. I was quoted $58 for a diagnostic, which should have been a dead give away I was dealing with thieves, but then when I was given the bill they had charged me $93 for the diagnostic. After they quoted me $750 for unrequested repairs I finally told them to step away from my vehicle. I went to them only because my regular mechanic was booked and would highly recommend staying as far away from them as possible.

When this vehicle was brought to us, the battery would not hold a charge. With the customer's authorization, we replaced the battery and proceeded to check the electrical system. We found the alternator was bad. The customer paid her bill which totaled $195.76. There was no $230.00 charge prior to repairs. The $750.00 was an estimate for future repairs which we discovered during our routine inspection. The customer refused any further repairs.

- Pro 1 Automotive

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