Reno Auto Repair

Always 1st class service. Thank you Ricky

…Not my first business dealings with Pro 1, nor will it be my last… The sister of a friend of my wife has a Ford Windstar that would NOT pass smog. A mechanic somewhere had replaced the catalytic converter & the vehicle still would not pass smog. I highly dislike a shop that takes advantage of an elderly woman (76). I represented Joyce in her endeavor to have her vehicle properly repaired & pass a smog inspection. Brought the vehicle to your shop on Saturday. On Monday morning I was greeted by Paul Seivers. Told him of Joyce's dilemma. Later that morning Paul called and stated that the engine had an intake leak & the repair would be ‘around $1,000. Later that afternoon, Paul called and said that the vehicle would be ready in about 30 minutes. My daughter & I drove to your shop & settled the bill. I was told that in order to reset the vehicle’s computer, the vehicle would need to be driven 50-100 miles. The following day I drove the vehicle to Fallon. I returned to your shop for the smog check. $24.95 later, the vehicle passed smog. As an aircraft mechanic and inspector and later as a retired FAA Aviation Safety Inspector, I especially appreciated Mr. Seivers’ open and honest communication. As your “Front Line Representative,” he’s an excellent employee. He treated me, and all who entered your business, with courtesy and respect. Semper Fi Paul. Thank you Mr. Stebbins. Please thank your mechanics. Jack Roche FAA Aviation Safety Inspector (Retired)

I needed an oil change for my F350 last minute on a Friday afternoon. The team at Pro1 squeezed me into the schedule and did a fantastic and thorough job. In addition to the oil and filter they also determined I was due for air and fuel filters, coolant additive, wiper blades, etc all of which were done in a very efficient time frame. In no way were they cutting corners because of being in a hurry to get out for the day. I appreciate their customer friendly approach as well as the thoroughness of their service. That's why I bring all my vehicles to these guys! Thanks.

This team went over and above to provide the best in customer service and performance! Their work is quality and they stand behind their work. I have taken my old mx6 there multiple times and am always pleased. Highly reccommended!!

Quick and courteous service. Nice and clean waiting room.

Brake pads and rotors were replaced quickly and at the original estimated price

We setup an appointment to get a vehicle the basic services. After dropping off the vehicle, we received a call that they wouldn't be able to work on our vehicle as the one they thought we were dropping off was smaller than it is. The service manager went out of his way to call around and find a shop that could take care of us. Even after all of that, they decide to take the challenge and work on our vehicle. They provided excellent customer service and we greatly appreciated that.

The truck is back in service. They got it done quickly. What else is there to say?

For my oil change I requested Rotella T6. Your guys installed Delo 400 instead. You also could not rotate my tires.

Very fast and efficient...