Friendly staff, but do not communicate. Took over an hour just to get my truck in for a smog, no one in line. About 30 minutes later, another customer pulled in, they brought his truck in for a smog about 10 mins later, I'm still waiting. Ask front counter how much longer and get the response I'm next in line, without apologizing that they forgot I've been waiting for over 45 minutes at this point.
We regret that you felt you were forgotten. Please let me explain the process for smog checks. Vehicle keys are taken from customers and placed on a board in order, both gas and diesel are noted on this board. The techs take them in order off of the board to smog them. A Diesel smog does take longer than a gas smog and a DMV registration will add a few minutes also. It would have been better if the person who took your keys told you how many were ahead of you. Again we apologize.
- Pro 1 Automotive