Reno Auto Repair

Cody, thank you for the review. Upon looking further into your concern, your Toyota 4runner was scheduled for an oil change service and 24 point visual inspection. Part of the inspection does include a visual check on the brakes, and unfortunately, depending on the wheel, it is hard to get a perfect visual on the pad life. If we do a tire rotation, we would remove the tires and measure pads and rotors and provide an ACTUAL brake inspection, or if there was a braking concern we would have had a brake and tire technician diagnose the concern. During your visit the tires were not removed and no brake concern was mentioned at time of drop off for us to provide a physical brake inspection. Thanks. Pro 1 Automotive.

Thank you for the review. It is not about being lazy that we chose to work on 1995 and newer vehicles Mr. Preston. To clarify our reason - the issue we often come across with repairing or replacing parts on older vehicles is that often more parts break, are seized or too worn, to access the component you want replaced, that were not part of your original concern, and it becomes the shops responsibility to cover or replace these parts. We have been in the business for over 30 years, so we have come across this situation multiple times. We pride ourselves on being very transparent with our customers and do not want to waste their time or their money. Thank you again for the review. - Pro 1 Automotive.

Thank you for the review. It is not about being lazy that we chose to work on 1995 and newer vehicles Mr. Preston. To clarify our reason - the issue we often come across with repairing or replacing parts on older vehicles is that often more parts break, are seized or too worn, to access the component you want replaced, that were not part of your original concern, and it becomes the shops responsibility to cover or replace these parts. We have been in the business for over 30 years, so we have come across this situation multiple times. We pride ourselves on being very transparent with our customers and do not want to waste their time or their money. Thank you again for the review. - Pro 1 Automotive.